System support, an explicit responsibility of the Program Manager, involves establishing and managing an adequately funded ILS program. This entails incorporating PDSS acquisition requirements in the software development contract, early identification of the SSA resources requirements, acquiring necessary resources, and finally, providing support. The Program Manager is often assisted in these duties by an ILS Manager, who oversees ILS planning. Support plans and requirements should be documented in the ILSP.
Replaced/Superseded by document(s)
|File||MIME type||Size (KB)||Language||Download|
|Military Handbook Mission Critical Computer Resources Software Support.pdf||application/pdf||3.7 MB||English||DOWNLOAD!|
This handbook presents software support concepts, procedures, and guidance to all managers responsible for Mission-Critical Computer Resources (MCCR) development or support.
This handbook covers software support activities and requirements throughout the system life cycle and should be selectively applied within the defense community to achieve consistency with individual Service and program requirements. It is intended to be used by Department of Defense (DoD) and commercial agencies involved in any software support activity.